Política de reembolso
RETURN & REFUND POLICY
We want you to be satisfied with your FurZen™ purchase. If you have any issue with your order, please contact us at miguelsanchezgonzalez002@gmail.com before sending any product back.
1. RETURN PERIOD
You may request a return within 14 days of receiving your order.
To be eligible for a return, the product must be unused, in its original condition and, where reasonably possible, in its original packaging.
A return request must be submitted before the product is sent back.
2. CHANGE OF MIND
If you want to return an item because you changed your mind, ordered by mistake or no longer want the product, you are responsible for the return shipping costs.
Because our products are fulfilled internationally, approved returns may need to be sent to a designated return address in China.
We strongly recommend contacting us before sending anything back. We will provide the appropriate return instructions and return address after reviewing and approving your request.
Do not send a product to the address listed in our Contact Information section unless we specifically instruct you to do so.
3. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your product arrives damaged, defective or you receive the wrong product, please contact us as soon as possible at:
miguelsanchezgonzalez002@gmail.com
Please provide your order number and clear photographs or video showing the issue.
Depending on the circumstances, we may offer a replacement, resend the product or issue a refund.
For issues covered by our fulfillment or product dispute process, you may not be required to return the product.
4. MISSING PRODUCTS
If an item is missing from your order, please contact us with your order number and details of the missing item.
We will investigate the issue with our fulfillment partner and, where appropriate, arrange a replacement or refund.
5. LOST OR UNDELIVERED ORDERS
If your order has not arrived within the expected delivery period, please contact us at:
miguelsanchezgonzalez002@gmail.com
We will review the tracking information and investigate the shipment with our fulfillment partner.
If an order is confirmed as lost in transit or otherwise qualifies for a refund or replacement under our fulfillment partner's policies, we will work with you to resolve the issue.
6. RETURN SHIPPING COSTS
For returns due to a change of mind, incorrect ordering or other reasons not caused by FurZen, the customer is responsible for the return shipping costs.
For products that arrive damaged, defective or incorrect, we will review the circumstances and determine the appropriate resolution.
Return shipping costs must not be incurred before we have approved the return and provided return instructions.
7. REFUNDS
Once a refund has been approved, the applicable amount will be refunded to the original payment method used for the purchase.
The time required for the refund to appear in your account depends on your bank, card issuer or payment provider.
Shipping charges are generally non-refundable unless the refund is due to an error on our part or otherwise required by applicable law.
8. NON-RETURNABLE SITUATIONS
A return may not be accepted when:
- The return request is made after the applicable return period.
- The product has been significantly used, damaged through misuse or altered.
- The product is returned without prior authorization.
- The product cannot reasonably be identified with the original order.
- The return is made for a reason that is not covered by this policy or applicable law.
Nothing in this policy limits any consumer rights that cannot legally be excluded or limited under applicable law.
9. ORDER CANCELLATIONS
You may request cancellation before your order has been processed for shipment.
Once an order has been processed or shipped, cancellation may no longer be possible.
To request a cancellation, contact us as soon as possible at:
miguelsanchezgonzalez002@gmail.com
10. CONTACT
For questions about returns or refunds, please contact:
FurZen
Email: miguelsanchezgonzalez002@gmail.com
Please include your order number in your message so we can assist you efficiently.