Términos del servicio

TERMS OF SERVICE

OVERVIEW

Welcome to FurZen. Throughout this website, the terms “we”, “us” and “our” refer to FurZen.

FurZen operates this online store and website, including the information, content, features, tools, products and services made available through the website (collectively, the “Services”).

By visiting our website, using our Services or purchasing a product from us, you agree to be bound by these Terms of Service and the policies referenced in them.

Please read these Terms of Service carefully before using our website or placing an order. If you do not agree with these Terms of Service, you should not use or access our Services.

1. ELIGIBILITY AND USE OF OUR SERVICES

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website and Services only for lawful purposes and in accordance with these Terms of Service.

You may not use our website or Services for any unlawful, fraudulent or unauthorized purpose.

2. PRODUCTS

We make reasonable efforts to ensure that product descriptions, images and information displayed on our website are accurate.

However, colors and product appearance may vary depending on your device, screen and settings.

Product availability, descriptions, specifications and other product information may change without notice.

We reserve the right to discontinue products or limit quantities available for purchase at any time.

3. ORDERS

When you place an order through our website, you agree to provide accurate, complete and current billing, shipping and contact information.

We reserve the right to refuse, limit or cancel an order when reasonably necessary, including in cases involving suspected fraud, unauthorized transactions, product availability issues, pricing errors or other circumstances that may affect the fulfillment of an order.

If we cancel an order after payment has been processed, we will refund the applicable amount to the original payment method.

You are responsible for reviewing your order information before completing your purchase.

4. PRICES AND PAYMENT

Product prices are displayed on our website and may change from time to time without prior notice.

The price charged for a product will be the price displayed at the time the order is placed, unless there is an obvious pricing or technical error.

You agree to provide accurate and complete payment and billing information for all purchases.

You authorize us and our payment service providers to process the payment method you provide for your purchase.

Any applicable taxes, duties, customs charges or other government-imposed fees will be handled in accordance with applicable law and the information provided during checkout.

5. SHIPPING AND DELIVERY

Orders are processed according to our Shipping Policy.

Orders are typically processed within 2–5 business days after payment is confirmed.

Estimated delivery time is approximately 5–11 days after the order has been shipped.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather, holidays, incorrect address information or other circumstances outside our reasonable control.

Once your order has been shipped, tracking information will be provided when available.

For additional information, please review our Shipping Policy.

6. RETURNS AND REFUNDS

Returns and refunds are handled in accordance with our Return & Refund Policy.

Our standard return period is 14 days from the date the order is received, subject to the conditions stated in our Return & Refund Policy.

Please review our Return & Refund Policy before requesting a return or refund.

Nothing in these Terms of Service limits any consumer rights that cannot legally be excluded or limited under applicable law.

7. ORDER CANCELLATIONS

You may request cancellation of an order before the order has been processed for shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

If you wish to cancel an order, contact us as soon as possible at:

miguelsanchezgonzalez002@gmail.com

We will review cancellation requests according to the status of the order and our applicable policies.

8. THIRD-PARTY SERVICES AND FULFILLMENT PARTNERS

We may use third-party service providers, payment processors, shipping companies, fulfillment partners and suppliers to operate our business and fulfill customer orders.

These third parties may process information necessary to provide their services, including order, shipping and payment information.

The use of third-party providers does not remove our responsibility to provide customer support for purchases made through our website.

9. ACCURACY OF INFORMATION

We make reasonable efforts to keep the information on our website accurate and current.

However, information on our website may occasionally contain typographical errors, inaccuracies or omissions relating to products, pricing, availability, shipping information or other content.

We reserve the right to correct errors, update information or cancel affected orders when necessary.

10. INTELLECTUAL PROPERTY

The content of this website, including text, logos, graphics, images, product descriptions, videos, design elements and other materials, is owned by or licensed to FurZen or used with permission, unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

11. PROHIBITED USES

You may not use our website or Services:

- For any unlawful or fraudulent purpose.
- To violate any applicable law or regulation.
- To infringe the intellectual property rights or other rights of FurZen or any third party.
- To interfere with the security or operation of our website.
- To attempt to gain unauthorized access to our systems.
- To transmit viruses, malware or other harmful code.
- To provide false or misleading information.
- To impersonate another person or entity.
- To interfere with another user's ability to use or enjoy our Services.
- To use automated systems to access, scrape or collect information from our website in a manner that violates these Terms or applicable law.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

12. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

We are not responsible for the content, policies, security or practices of third-party websites.

If you choose to access a third-party website, you do so at your own risk and should review that third party's terms and policies.

13. SHOPIFY

Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products and provide our Services.

However, purchases made through our website are transactions between you and FurZen.

Shopify is not responsible for the products sold by FurZen or for the fulfillment of purchases made through our website.

14. PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose and protect personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

15. CUSTOMER REVIEWS AND COMMENTS

If you submit reviews, comments, suggestions, photographs or other content to us, you agree that you have the right to provide that content and that it does not violate the rights of any third party.

You must not submit content that is unlawful, misleading, fraudulent, abusive, defamatory, obscene or otherwise inappropriate.

We reserve the right to remove content that violates these Terms of Service or applicable law.

16. ERRORS AND OMISSIONS

There may occasionally be information on our website that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other content.

We reserve the right to correct such errors and update information when necessary.

If an obvious error affects an order, we may contact you regarding the affected order and, where appropriate, offer the option to confirm the corrected information or cancel the order for a refund.

17. DISCLAIMER

To the maximum extent permitted by applicable law, our website and Services are provided on an “as available” basis.

We do not guarantee that our website will always be uninterrupted, secure, error-free or available at all times.

Nothing in these Terms of Service excludes or limits any warranty, consumer protection or other legal right that cannot legally be excluded or limited under applicable law.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, FurZen will not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or Services.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

19. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website or your violation of these Terms of Service or applicable law.

This section does not limit any rights or remedies that cannot legally be limited under applicable law.

20. SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

21. TERMINATION

We may restrict or terminate your access to our Services where permitted by applicable law, including where you materially violate these Terms of Service.

Any provisions that by their nature should continue after termination will remain in effect.

22. GOVERNING LAW

These Terms of Service are subject to the laws applicable to FurZen and to the transaction, without limiting any mandatory consumer protection rights that apply to customers under applicable law.

Nothing in these Terms prevents a consumer from exercising rights or bringing a claim in a jurisdiction where applicable consumer protection law gives them that right.

23. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with the updated content.

You are responsible for reviewing these Terms periodically.

Changes will apply from the date they are posted, unless otherwise required by applicable law.

24. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us:

FurZen

Email: miguelsanchezgonzalez002@gmail.com

Address: Calle de la del Manojo de Rosas 83, 28041 Madrid, Madrid, Spain